Firezza - Demand Proper Pizza

Crafted with passion and fire-baked superfast from only £6

Terms + Conditions


 

Terms and Conditions

It is essential to note that refunds and cancellations cannot be made to online orders apart from in exceptional circumstances.

Contact Us

If you want to talk to us about the website or any queries relating to your booking please call 01895 263000.

If you would like to write to us please direct correspondence to:

Firezza Limited

Hunton House,

Highbridge Industrial Estate,

Oxford Road,

Uxbridge,

UB8 1LX.

We are always seeking to improve the customer experience. If there is anything you think we could do better please don't keep it to yourself, let us know. We care about what we do and we genuinely value your feedback.

Our Menu and Prices

We reserve the right to change menu, offers, prices and delivery charges without notice. Offers cannot be used in conjunction with any other discount or special offer. 1/2 metre is considered as 2 pizzas (2 x 1/4m).

Some items on the menu may contain nuts and other allergens, please ask one of our staff if you are not sure. For all allergens information see here.

Where applicable, all prices are inclusive of VAT at standard rate.

My Firezza Loyalty Programme

•For every £1 spent with us you will receive one MY FIREZZA point

•Collect 100 of the MY FIREZZA points and receive £10.00 off your next online order.

•Points can be redeemed in combination with meal deals and existing discounts.

•Minimum delivery charges apply when points redeemed.

•At present the loyalty scheme is available for online orders only.

•The Maximum number of redemption points in one use is 300 which is the equivalent of £30.

•Redemption is always available for the next order, once 100 points have been reached.

•If your Firezza Loyalty points are not redeemed within 12 months of the date the points were earned or else they will be lost.

Sale of Alcohol

It is a criminal offence to sell intoxicating liquor to a person under the age of 18. We support a photographic driving licence, passport, or proof of age cards, which are accredited by the Proof of Age Standards Scheme (PASS). Cards accredited by the scheme show a photograph, details of the person's age and a PASS hologram. If you cannot produce valid photographic identification, the sale will be refused.

Ordering Online

You have the option of making full payment online at the time of ordering. If you choose to do so, you can pay by cash on delivery or collection.

Online orders and any subsequent payments made to Firezza Ltd are strictly non refundable and cannot be cancelled.

Online orders have no minimum spend. However for orders under £12.50 we will ask you to pay an additional surcharge of £2 for delivery. You can instead add additional dishes if you do not wish to pay the £2.

Firezza Limited reserves the right to cancel, amend, change or withdraw any offer or promotion at any time.

Cancellations & Refunds

Firezza Limited offer a standard no refund policy on all orders made, either by online delivery, collection or by walk-in. If you wish to cancel your order, you will not be offered a refund, this includes any other fees and surcharges.

If you have a complaint to raise about your experience online, from a delivery or a store, please get in touch with us directly from our feedback page.

Data Protection, Privacy & Security

We have structured our website so you can visit us and obtain information easily. Once you choose to provide us with any information by which you can be identified, you can be sure that it will only be used in accordance within the data protection laws.

Privacy Policy

Firezza may contact you about deals that might interest you. If you have not unticked the opt-in boxes on our website, you gave us your consent to receive marketing communications by email, text, post or other electronic means. If you do not wish to receive such communications or have further questions, please email info@firezza.com or click on the unsubscribe link in our newsletter to opt-out from our email database. Firezza takes your privacy very seriously and the information you provide will be held under the Data Protection Act 1998.

Email Communications

Once you've made an order with us, you will receive an automatic email or SMS confirmation. Also a thank you email asking for feedback will be sent to you after your booking date.

In the future this may extend to a Newsletter which will include news, views and information (if you have requested this type of information). We may also send you offers or messages that we feel may be of interest to you.

You can unsubscribe from these emails at any time by clicking unsubscribe on the email link provided.

We do not share your electronic information with any third party unless you have explicitly stated you are happy for us to do that. This excludes data shared between any group companies that run, manage or own Firezza Limited.

Standard Competition Terms

We are Firezza whose registered office is at Hunton House, Highbridge Estate, Oxford Road, Uxbridge, UB8 1LX ('we' or us') and we are the promoter of our prize draws.

1.You must be a resident of and be aged 18 or over to enter our prize draws.

2.Employees of Firezza (or any other companies in the same group as PizzaExpress Group) are not eligible to enter any of our prize draws. No employee of any organisation professionally involved in a prize draw and no close relatives of any of those employees, are eligible to enter the prize draw.

3.Proof of identity and age may be required when claiming a prize.

4.We are not obliged to accept any entry for a prize draw which does not comply with these Rules or any additional rules set out in our Promotional Material for the prize draw. In addition, we may discount any entry which is incomplete or corrupted or which contains any information which we reasonably believe is false or inaccurate.

5.We reserve the right to discount any entry to competitions which are received by us after the closing date and time for the individual competitions.

6.We reserve the right to substitute any prize for an alternative prize of a similar nature and an equal or greater value.

7.No cash alternative is available for any prize.

8.Any illustration or descriptions given to the prizes available are given as our ‘best representation’ and any prizes delivered may differ from the original advertised.

9.Winners of a prize draw can be drawn at random

10.Winners will be notified as soon as reasonably possible following a draw. If we are not reasonably able to contact the winner of any prize, we may disqualify the prize winner and draw a new winner for that prize.

11.Prizes will be distributed to the winners of a prize draw within 30 days of the closing date and time of the prize draw.

12.You acknowledge and agree that the names of the winners of a prize draw and the name of their home county may be made available by us for a period of 30 days after the closing date and time for the prize draw.

13.Any person may obtain these details from us by submitting a written request to us at Firezza Limited, Hunton House, Highbridge Estate, Oxford Road, Uxbridge, UB8 1LX.

14.You agree that we may use, reproduce, distribute, prepare derivative works of and display the content of your entry in any form and in or on any media at any time anywhere in the world and may allow others to do the same.

15.We may use your personal details (and may share your personal details with any third parties who run our marketing or promotional activities) for the purposes of administering the prize draw you have entered and for any other purpose outlined in these competition terms and conditions.

16.You agree that we may use your name and your photograph for the promotion of our goods and services and to publicise the prize draw you have entered. We reserve the right at any time to cancel any prize draw or at any time, to amend these Rules and any other terms and conditions for a prize draw contained in the Promotional Material for the prize draw. Any amendments will be published here.

17.Additional entries made online will be void (your first entry will only be valid). No responsibility can be accepted for entries lost, delayed or corrupted, or due to computer error in transit.

18.These Rules and any other terms and conditions for a prize draw, are governed by English law.

Standard Voucher Conditions

•Vouchers issued by Firezza will always contain an ‘up to the value’ or discount amount.

•No cash alternatives and the difference in order value to the ‘up to value’ amount will not be given in change

•Vouchers can only be used in a single order only. They cannot be re-used

•Delivery and Admin Fees, along with surcharges can be used within the voucher values limit

•Voucher can only on food / drink items stated under the conditions

•Vouchers will carry an expiry date, after this date the voucher can no longer be used

•Vouchers cannot be extended

•Delivery can only be made within existing delivery zones, there are no special exemptions

Conditions for Sharing Meal

•Offer subject to availability.

•Deal includes 2 x ¼ metre pizzas including seasonal items / CYO. Unless dietary restrictions are specified in the order, these will come as a single half meter in one box.

•Price may change at short notice, we reserve the right to amend and withdraw this offer at any time.

•Selection of sides / desserts included are Wild Rocket Salad, Focaccia di Bufala, Gourmet Marinated Olives, Potato Wedges, Mozzarella Dippers, Garlic Pizza Bread, Garlic Pizza Bread + Mozzarella, Tiramisu & Banoffee Pie.

•2 x dips of your choice

•Substitution is not allowed unless side availability is a problem. Our kitchen will contact you regarding this and offer substitute options where applicable.

•Excludes Gluten Free Pizza Base (+£2)

•Standard terms and conditions and offer restrictions apply.

Conditions for Buffalo Meal for One

•Offer subject to availability.

•Deal includes 1 x ¼ metre pizzas including seasonal items / CYO. Unless dietary restrictions are specified in the order, these will come as a single half meter in one box.

•Price may change at short notice, we reserve the right to amend and withdraw this offer at any time.

•Selection of sides / desserts included are Wild Rocket Salad, Focaccia di Bufala, Gourmet Marinated Olives, Potato Wedges, Mozzarella Dippers, Garlic Pizza Bread, Garlic Pizza Bread + Mozzarella, Tiramisu & Banoffee Pie.

•2 x dips of your choice

•2 x soft drinks or small beer

•Substitution is not allowed unless side availability is a problem. Our kitchen will contact you regarding this and offer substitute options where applicable.

•Excludes Gluten Free Pizza Base (+£2)

•Standard terms and conditions and offer restrictions apply.

Conditions for 2 for £6 Side & Dessert Deal

•Offer subject to availability

•Options include Wild Rocket Salad, Focaccia di Bufala, Gourmet Marinated Olives, Potato Wedges, Mozzarella Dippers, Garlic Pizza Bread, Garlic Pizza Bread + Mozzarella, Tiramisu & Banoffee Pie

•Standard terms and conditions and offer restrictions apply

Conditions for 3 For 2 Wine Deal

•Offer subject to availability

•Cheapest item is free

•Available on all Wine and Sparkling bottles

•Standard terms and conditions and offer restrictions apply

Conditions for 3 For 2 Drinks Deal

•Offer subject to availability

•Cheapest item is free

•Available on all soft drinks and beers (small and large)

•Standard terms and conditions and offer restrictions apply

Free Dessert, Side Order or Drink (Sorry Cards)

1.Valid until printed expiry date

2.*Free dessert, side or drink are a selection from our full menu

a.Side orders same as included in our 2 For £5 deals

b.Dessert choice from our £3.99 dessert menu (Tiramisu or Banoffee Pie)

c.Drinks are soft drinks only, max value £1.45

3.Redeemable for online orders only

4.Code can be used once only

5.Can't be used with other discounts / deals.

6.Card must be handed over to delivery or in-store team to validate

7.Standard Terms and Conditions apply

Free Pizza (Sorry Cards)

1.Valid until printed expiry date

2.*Free Pizza subject to availability, does not include CYO

a.Any pizza including seasonal specials - excluding Create Your Own Legend options

3.Redeemable for online orders only

4.Code can be used once only

5.Can't be used with other discounts / deals.

6.Card must be handed over to delivery or in-store team to validate

7.Standard Terms and Conditions apply

Thank you for trying Firezza (Cards)

1.Valid until printed expiry date

2.*Free dessert, side or drink are a selection from our full menu

a.Side orders same as included in our 2 For £5 deals

b.Dessert choice from our £3.99 dessert menu (Tiramisu or Banoffee Pie)

c.Drinks are soft drinks only, max value £1.45

3.Redeemable for online orders only

4.Code can be used once only

5.Can't be used with other discounts / deals.

6.Card must be handed over to delivery or in-store team to validate

7.Standard Terms and Conditions apply

 

25% off pizza – limited time only

· 25% off pizza only

· Not in conjunction with any meal packages

· Collection or Delivery

· Offer valid til the 5th of March 2017

· Select stores only (Milton Keynes, Exeter, Staines, Hampstead, Reading and Dulwich)

· We reserve the right to restrict this offer to specific postcodes

· Customer must use offer code 25OFF in the online order, or quote over the phone

· Price may change at short notice, we reserve the right to amend and withdraw this offer at any time

· Standard terms and conditions and offer restrictions apply